Withdrawal and Refund Information

1. Digitally delivered licence

Consumers generally have a 14-day right of withdrawal from distance contracts. However, under art. 15(1)(ğ) of the Turkish Distance Contracts Regulation the right does not apply to contracts for intangible goods delivered by electronic means, and art. 15(1)(h) has the same effect for services begun with the consumer's consent. EU and UK law contain comparable exceptions for digital content.

The exception applies only if all of the following are met:

• Immediately before payment you were clearly told that the right of withdrawal will not be available (pre-contractual information).
• You expressly requested electronic delivery of the licence key and acknowledged that you lose your right of withdrawal once it is delivered, by ticking a separate, un-ticked box.
• The licence key was actually e-mailed to you after the Seller confirmed your payment.

Before the key is delivered you may withdraw by written notice to [Seller e-mail — to be completed] or [KEP address — to be completed]; we confirm receipt and refund the full amount within 14 days of receiving the notice, in one payment, to the same payment method and at no cost to you.

Voluntary refund

Voluntary refund offered in addition to your statutory rights: [Voluntary refund policy — to be completed]. A voluntary refund is limited to the stated conditions and never reduces your statutory rights.

2. End of the licence term

• The licence is not a subscription: it is paid once, does not renew by itself and nothing is charged automatically to any stored payment method. You therefore do not have to cancel anything.
• If you want to continue when the term ends, you pay again. See the Licence Term and Renewal Terms.
• Your statutory rights in the cases below (non-delivery, defective product) are unaffected.

3. Licence not delivered

If your payment was taken but the licence key cannot be delivered, we tell you within 3 days of learning about it and refund the full amount within 14 days. The key is e-mailed after the Seller confirms the payment; if your key did not arrive, please write to us.

4. Defective product

The Software is defective if it lacks the features described before purchase or does not deliver them as can reasonably be expected. You may then choose one of the statutory remedies:

• termination of the contract and a refund,
• a price reduction proportionate to the defect,
• repair at no cost (e.g. a fix update),
• replacement with a defect-free equivalent where possible

Defects appearing within six months of delivery are presumed to have existed at delivery; for electronically delivered goods we bear the burden of proving they were free of defects. Claims are subject to a 2-year limitation period from delivery. Consumers in the EU and UK have equivalent rights under their national law.

5. Technical incompatibility and game updates

• Not working on a computer that does not meet the stated requirements (Windows 10/11 64-bit, Football Manager 27 on Steam, internet connection) is not a defect. Only the Steam version has been tested; the Epic Games Store and Microsoft Store / Game Pass versions are untested. Please try the free mode with your own game before buying.
• If you meet the requirements and the Software still does not work, contact us; if the problem cannot be fixed you can use your remedies for a defective product.
• Game updates may temporarily disable some features; compatibility updates follow with a delay. If compatibility cannot be restored for a long time: [Remedy for long incompatibility — to be completed]. Your statutory rights remain unaffected.

6. How to apply

Send your request with your order number and registered e-mail address to [Seller e-mail — to be completed], in writing to [Seller address — to be completed] or to the KEP address [KEP address — to be completed]. We confirm receipt. Refunds go to the payment method you used.

7. Statutory dispute routes

Consumers in Türkiye may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) of the place of purchase or of their residence within the monetary limits announced every year by the Ministry of Trade, and above those limits to the Consumer Court after the mandatory mediation required by law. Consumers elsewhere keep the dispute routes of their country of residence.