Support

How can we help?

Most answers are in the documentation. If you cannot find yours, send a request with the form below.

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Support request

Describe your problem in as much detail as possible.

What to include

App version (Settings > About) and the game version.
What you did step by step and what happened.
Bug report: in the app, Settings > Bug report > “Create bug report” produces a zip file (no save file or personal data inside).
For licence problems, write only the last 5 characters of the key, never the whole key.

Attachments

Uploading files on the site is not available yet. After sending your request, reply to the confirmation e-mail to attach the bug report zip. If no confirmation e-mail arrives, mention it in the request and you will be contacted by e-mail.

Support categories

Licence and activation: Keys, device limit, activation errors.
Payment and invoice: Orders, payment, invoices, refunds and license delivery.
Technical problem: Installation, connecting, write errors.
Bug report: Unexpected behaviour: create a bug report.
Privacy / KVKK request: Requests under KVKK / data protection law.
General question: Everything else.

Channels

Support runs through this form and e-mail only. There is no live chat and no specific response time is promised.

What to include

App version (Settings > About) and the game version.

What you did step by step and what happened.

Bug report: in the app, Settings > Bug report > “Create bug report” produces a zip file (no save file or personal data inside).

For licence problems, write only the last 5 characters of the key, never the whole key.

Support categories

Licence and activation

Keys, device limit, activation errors.

Payment and invoice

Orders, payment, invoices, refunds and license delivery.

Technical problem

Installation, connecting, write errors.

Bug report

Unexpected behaviour: create a bug report.

Privacy / KVKK request

Requests under KVKK / data protection law.

General question

Everything else.